Last updated 16 May 2025
GHOUL (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and share your information when you visit or make a purchase from www.ghoul.gg (the “Site”).
1. Who We Are
This Site is operated by GHOUL, a registered business in Australia.
2. What Personal Data We Collect and Why
Personal Data Collected
- Identity Data: name, username, email address, phone number
- Transaction Data: purchase history, order details, shipping and billing address
- Technical Data: IP address, browser type, device type, and cookies
- Account Data: login credentials, preferences (if account registration is enabled)
- Marketing Data: your preferences in receiving marketing from us
We do not knowingly collect sensitive personal data (e.g., health information).
Why We Collect It
- To process and deliver your orders
- To respond to your enquiries or support requests
- To improve our website and user experience
- To send marketing communications (only if you opt in)
- To comply with legal and tax obligations
3. Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.
4. Media
If you upload images to the website, please avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract location data from images on the site.
5. Contact Forms
When you submit a message through our contact form, we collect your name, email, and message content. This data is used only to respond to your enquiry and is retained for up to 6 months for customer service purposes.
6. Cookies
We use cookies to:
- Maintain sessions for logged-in users
- Track visitor behaviour for analytics purposes
- Support the shopping cart and checkout functionality
You can control or delete cookies through your browser settings.
7. Analytics
We use Google Analytics to collect anonymised traffic data (e.g., pages visited, browser type).
To opt out, install the Google Analytics opt-out browser add-on.
Google’s privacy policy: https://policies.google.com/privacy
8. Who We Share Your Data With
We share data with trusted third parties only when necessary:
- Payment processors (e.g., PayPal, Stripe)
- Shipping partners for order delivery
- Hosting and IT providers
- Analytics services
Each third party is bound by confidentiality and data protection agreements.
9. How Long We Retain Your Data
- Contact form submissions: 6 months
- Analytics data: 14 months
- Customer order records: 7 years (for tax and accounting purposes)
- Account data: retained until the user requests deletion
10. What Rights You Have Over Your Data
You may request to:
- Access the personal data we hold about you
- Correct or update your data
- Request deletion of your account or personal data
- Object to direct marketing
Email your request to: [Insert contact email]. We will respond within 30 days.
11. Where Your Data Is Sent
Some service providers are located overseas. We ensure that your data is handled securely and in compliance with Australian and international standards, including through contractual safeguards.
12. How We Protect Your Data
- SSL encryption across the website
- Secure payment gateways
- Access controls for internal systems
- Regular security audits
13. Data Breach Procedures
In the event of a data breach, we will notify affected users and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches (NDB) scheme.
14. Third Parties We Receive Data From
We may receive necessary data from payment gateways and shipping services but do not receive user data from advertisers or unrelated third parties.
15. Automated Decision-Making and Profiling
We do not engage in automated decision-making or user profiling.
16. Industry Regulatory Disclosure Requirements
GHOUL is an online retail business and is not subject to specific industry privacy regulations beyond the Privacy Act 1988 (Cth).
Contact Us
For privacy-related enquiries or complaints, see Support
If unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
